Responsible Gambling at Casino Rocket
Why safer-gambling tools exist
Casino Rocket gives every player access to a set of account controls designed to keep pokies and table games a form of entertainment, not a financial strategy. These tools let you decide in advance how much time and money you're comfortable spending, before the excitement of a session makes that decision harder.
None of these controls cost anything to use. They sit inside your account settings and work quietly in the background, applying the limits you choose until you decide to change them. Using them is a sign of a player who's in control, not a penalty.
This page is written for anyone who plays, or is thinking about playing, at Casino Rocket. You must be 18 years or older to hold an account or use any of these tools. If gambling has ever felt like more than entertainment, the information below is for you.
Self-exclusion and how it works
Self-exclusion is the strongest tool available. It closes your account to new deposits and gameplay for a period you choose, or on a permanent basis, and it cannot be reversed early by simply logging back in and changing your mind.
What happens when you self-exclude
- Your account is locked to deposits and real-money play for the period selected.
- Marketing emails and bonus offers stop during the exclusion period.
- Any funds sitting in your account balance remain accessible for withdrawal.
- Reinstatement, if the exclusion is time-limited, only happens once the period has fully elapsed.
Requesting self-exclusion
Contact Casino Rocket support directly through your account and ask for self-exclusion, stating the length of time you want it to run for. Support will confirm the exclusion is active and the date it lifts, if applicable.
Setting a limit on your account
Deposit, loss and time limits are the tools most players set up first, because they act before spending gets away from you rather than after. Setting one takes a few minutes.
- Log in to your Casino Rocket account and go to your account settings or responsible gambling section.
- Choose the type of limit you want: deposit, loss, wager, session time, or a reality check reminder.
- Enter the amount in AU$ or the time period that suits your budget and playing habits.
- Confirm the limit. Some reductions apply immediately, while increases may be subject to a cooling-off period before they take effect.
- Review your limits periodically and adjust them down at any point, especially after a change in income or circumstances.
If you're unsure what amount to set, start conservative. It's simple to lower a limit further, but increasing one is deliberately made harder so it can't undo a moment of good judgement.
Safer-gambling tools available on your account
Every tool below is switched on from within your account and applies automatically once activated. Use the table to find what each one does and how to turn it on.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the amount you can add to your account over a chosen period | Set in account settings under deposit controls |
| Loss limit | Stops further play once your net losses reach the amount you set | Set in account settings under responsible gambling |
| Reality check reminder | Pops up a notice showing how long you've been playing and your session activity | Enabled in account settings, interval chosen by you |
| Time-out | Temporarily suspends your account from play for a short cooling-off period | Requested through account settings or support |
| Self-exclusion | Closes your account to deposits and play for a set period or permanently | Requested through support, confirmed in writing |
Recognising the warning signs
Problem gambling doesn't always look dramatic. It often builds gradually, through small changes in how someone thinks about and manages their play.
Signs worth paying attention to
- Chasing losses by depositing more than you planned to win it back.
- Spending more time or money on pokies than you intended, session after session.
- Feeling irritable, anxious or preoccupied with gambling when you're not playing.
- Hiding deposits, losses or time spent gambling from family or friends.
- Borrowing money, skipping bills, or dipping into savings to fund play.
- Using gambling to escape stress, boredom or low mood rather than for entertainment.
Noticing one or two of these occasionally isn't unusual. A pattern of several, especially if it's affecting money, relationships or mood, is a signal to use a limit tool or reach out for support.
Where to get help locally
Support is free, confidential and available whether or not you're ready to stop playing altogether. You don't need to be in crisis to make the call.
- Gambling Help Online: 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat and resources.
- Lifeline: 13 11 14, for anyone experiencing distress, including gambling-related stress.
You can also talk to your GP, a financial counsellor, or a trusted family member. Combining a conversation with an actual account tool, like a deposit limit or self-exclusion, tends to work better than relying on willpower alone.
Casino Rocket is intended for players aged 18 and over. If you're supporting someone else's gambling, the same Gambling Help Online number offers guidance for family and friends, not just the person playing.
Frequently asked questions
How long does a Casino Rocket self-exclusion last?
The length is chosen by you when you request it, from a fixed period up to a permanent exclusion. Support confirms the start date and end date, if applicable, and the exclusion stays active for the full duration regardless of later requests to lift it early.
Can I lower my deposit limit immediately if I'm worried about spending?
Yes, reducing a deposit limit applies straight away in most cases. Log in, go to account settings, and enter a lower amount. This gives you an immediate way to cut back without waiting on support to process a request.
Why can't I increase my limit straight away?
Limit increases are deliberately delayed by a cooling-off period. This gap exists so a decision made in the moment, during a session, can't override a limit you set with a clearer head. Decreases don't carry the same delay.
What happens to my balance if I self-exclude?
Any funds already in your account remain yours. Self-exclusion blocks new deposits and further play, but withdrawing an existing balance is still possible. Contact support if you need guidance on completing a withdrawal during an exclusion period.
Is playing at an offshore casino like Casino Rocket illegal for me as an Australian player?
No penalty is directed at the player under Australian law. The tools and support on this page exist regardless, because the goal is keeping your play safe and within your own limits, not a legal formality.
Where can I find free, confidential support if gambling feels out of control?
Call Gambling Help Online on 1800 858 858, available 24 hours a day, seven days a week, or visit gamblinghelponline.org.au. The service is free, confidential and separate from Casino Rocket, and covers both players and their family or friends.